Privacy Policy

    Cancellation Policy of Good Move and Home Move
     

    1. Logisty Cancellation Policy for Goods Move

    At Logisty, we understand that plans can change. Our Goods Move Cancellation policy offers flexibility to adjust with ease.

    Flexible Cancellation
    - Free Cancellation: Cancel up to 6 hours before pickup with no charge.

    - Late Cancellation Fee: For cancellations within 4–6 hours before pickup, a fee of 10% of the booking amount applies.

    Same-Day Cancellations
    - Within 2–4 Hours of Pickup: A fee of 10% of the booking amount applies, or customers may opt for one-time free rescheduling.

    - Within 0–2 Hours of Pickup: A 100% cancellation fee applies for cancellation made within 2 hours.

    Instant Demand Cancellations
    - Immediate Cancellations for “Schedule Now”: If a customer books for immediate service, cancellation is allowed within the first 30 minutes. A standard fee of 10% of the booking amount applies and after 30 minutes, a standard fee of 20 % of the booking amount applies.

    No-Show Policy
    - No-Show Fee: If the customer is unavailable, a no-show fee of 100% of the booking amount applies.

    VAT Refunds
    - VAT applied to the booking amount will be refundable in case of cancellation.

    Easy Refunds
    - Refunds for eligible cancellations are processed within 5–7 business days. Processing times may vary by bank.

    Rescheduling Options
    - Free Rescheduling is allowed before the move with no fee.

    Exceptional Circumstances
    - In events like adverse weather or emergencies, a free reschedule will be offered. Customer must contact support to verify the situation.

    2. Logisty Cancellation Policy for Home Move

    Moving homes is complex, and our policy provides flexibility while ensuring reliable service.

    Extended Cancellation Window
    - Standard Cancellation: Cancel up to 72 hours before the move with a 5% deduction from the booking amount.

    - Standard cancellation - Cancellations made 48-72 hours before the move date, a 30% cancellation fee would apply.

    - Reduced Late Cancellation Fee: For cancellations 24–48 hours before the move, a fee of 50% of the booking amount applies, or customers can opt for a free reschedule.

    - Same-Day Cancellation (0–24 Hours Before Move): A 100% cancellation fee applies for cancellations made within 24 hours.

    No-Show Policy
    - No-Show Fee: If the customer is unavailable, a no-show fee of 100% of the booking amount applies.

    VAT Refunds
    - VAT applied to the booking amount will be refundable in case of cancellation.
    Convenient Refunds

    - Refunds for eligible cancellations are processed within 5–7 business days, subject to bank processing times.

    Rescheduling Options
    - Free Rescheduling is Allowed before the move with no fee.

    Exceptional Circumstances
    - In events such as adverse weather or emergencies, a free reschedule will be offered.
    Customers must contact support to verify the situation.